FAQs

When will my order be ready?

Orders are processed and packaged within 2-4 business days. I know how exciting it is to receive an order, so my goal is to get it into the Post Office as quickly as possible.

I'm a fan of good communication and staying in the loop; you will receive order updates, including when your item is being posted, via email. 

Please be aware that once an item is shipped it is no longer in our hands, if you have any issues once an item is shipped please reach out to the postal service in which the item is being delivered through.

I've requested local pick-up option. What happens next?

One your order is prepared and packaged for pick-up, I will send you a notification that it is ready for collection. You will also receive exact address location for pick up.

Please note, I am based in Fairfax County, VA, USA; close to Burke and Fairfax Station. You're welcome to pick up during any of the pick-up hours / days, once your order is ready for collection.

If you have any questions about this, please get in touch via the contact page. 

Shipping, Returns & Refunds Policy? 

Visit is our policy page. Click here. 

 

Do you do custom work?

It depends on the project and my availability. I would love to chat with you about what you have in mind and then decide if it’s a good fit for me! 

I still need to chat to someone about something here.

No worries. Get in touch via the contact page. I'd be happy to help!

Cheers! -Elizabeth